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Alpha Wolfe - Customer Profile Program

 

Creating 3 customer profiles, data-led insights & marketing recommendations report
 

The Ethical Good team worked closely with the team behind the Alpha Wolfe brand to carry out the 4 stages of our in-depth customer profiling offering. Here's what the client said about the process:

“Completing the Customer Profiles Workshop with EG has been incredibly insightful, with guidance and practical techniques that deepened my understanding of customer profile development. This workshop is a must for anyone seeking to bring clarity and guidance as to how and who they should be talking to as a business'.

Phil Ashton, Business Development Manager.

The program included:

A. LEARN WORKSHOP: This involved discussing the product benefits, market research carried out, current customer base, business/brand values and proposed upcoming activity. We established the data sets required to co-create ideal target audiences, then put together a detailed vision of 3 customer profiles. Once completed we ran a SWOT analysis of each.

 

B. REFLECT: We used the information gathered in the initial workshop to decide on additional key questions about the target audiences and included them in building out each of the profiles, in addition to further desk research, including mining relevant data from research tools.

 

C. DATA: Based on discussions from section A, we populated the data points agreed through the use of customer analysis, psychology, research tools and desk research.

D. INTERPRET & RECOMMEND: Using the customer profiles created and data-led insights obtained, we wrote a series of marketing recommendations on types of content, channels and the most successful marketing touchpoints in the potential customer journey.

The client was delighted with the actionable marketing recommendations delivered in our detailed customer profiles report.

It enabled the whole marketing team to focus on targeting the agreed profiles moving forward which means their marketing spend will have a deeper impact and can go further. 

Alpha Wolfe - Creating 3 customer profiles, data-led insights & marketing recommendations report
 

The Ethical Good team worked closely with the team behind the Alpha Wolfe brand to carry out the 4 stages of our in-depth customer profiling offering. This included:

A. LEARN WORKSHOP: This involved discussing the product benefits, market research carried out, current customer base, business/brand values and proposed upcoming activity. We established the data sets required to co-create ideal target audiences, then put together a detailed vision of 3 customer profiles. Once completed we ran a SWOT analysis of each.

 

B. REFLECT: We used the information gathered in the initial workshop to decide on additional key questions about the target audiences and included them in building out each of the profiles, in addition to further desk research, including mining relevant data from research tools.

 

C. DATA: Based on discussions from section A, we populated the data points agreed through the use of customer analysis, psychology, research tools and desk research.

D. INTERPRET & RECOMMEND: Using the customer profiles created and data-led insights obtained, we wrote a series of marketing recommendations on types of content, channels and the most successful marketing touchpoints in the potential customer journey.

The client was delighted with the actionable marketing recommendations delivered in our detailed customer profiles report, particularly the Marketing Manager as it enabled him to focus the whole marketing team on targeting the agreed profiles moving forward which meant his marketing spend would have a deeper impact and could go further. 

Alpha Wolfe - Creating 3 customer profiles, data-led insights & marketing recommendations report
 

The Ethical Good team worked closely with the team behind the Alpha Wolfe brand to carry out the 4 stages of our in-depth customer profiling offering. This included:

A. LEARN WORKSHOP: This involved discussing the product benefits, market research carried out, current customer base, business/brand values and proposed upcoming activity. We established the data sets required to co-create ideal target audiences, then put together a detailed vision of 3 customer profiles. Once completed we ran a SWOT analysis of each.

 

B. REFLECT: We used the information gathered in the initial workshop to decide on additional key questions about the target audiences and included them in building out each of the profiles, in addition to further desk research, including mining relevant data from research tools.

 

C. DATA: Based on discussions from section A, we populated the data points agreed through the use of customer analysis, psychology, research tools and desk research.

D. INTERPRET & RECOMMEND: Using the customer profiles created and data-led insights obtained, we wrote a series of marketing recommendations on types of content, channels and the most successful marketing touchpoints in the potential customer journey.

The client was delighted with the actionable marketing recommendations delivered in our detailed customer profiles report, particularly the Marketing Manager as it enabled him to focus the whole marketing team on targeting the agreed profiles moving forward which meant his marketing spend would have a deeper impact and could go further. 

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